By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides).

Can you point me to the information you evidently have about which models Kaiser is using? All I can find is that they're using innovaccer, which can use any of anthropic, openai, and meta models on AWS or azure. Even their published papers don't seem to specify a particular model or capability level, just "AI". For all we know it's a gpt mini or similarly cost-effective model that has the context awareness of a Labrador hearing the word "walk".

> For all we know

We don't know, so let's not pre-judge.

Or we listen to the experts who are frustrated with the system? They see the effects even if they don't know the AI model causing it.

> By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides).

Are you saying that the AI is the same as a knowledgable/skilled person?

No - read my original comment.

> By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides).

Sorry, I parsed this as claiming ‘the AI solution provides a quality of results the same as a human.’

Are you actually saying that the AI solution should provide a human with the calls it identifies as needing a human review?