The problem can be seen across all Google services. They just don't make it easy to contact them when there is a problem. My favorite example is an Orkut application that I developed that I no longer wanted to support. Could I delete the app? No. Could I contact Orkut to take the app down? No. Did I keep receiving e-mails from Orkut that the app was broken? Yes. Eventually their automated system realized something was wrong and took the app down. I would have gladly fixed it had there been a way to do so.